Shipping policy
Shipping Policy
Overview
We are an online-only business and do not operate a physical store or pickup location in Kenya. All orders are shipped directly to the address you provide at checkout.
Payment Before Shipment
All orders must be fully prepaid before processing and shipment. We accept the following payment methods:
- M-PESA
- Airtel Money
- Visa
- Mastercard
- American Express
Once payment is confirmed, your order will be prepared for shipment.
Shipping Process
Orders are shipped using trusted international logistics partners to ensure safe and reliable delivery to your location in Kenya.
Order Tracking
Every order includes a tracking number for full transparency and peace of mind.
- Tracking numbers are typically generated and sent within 1 to 3 business days after your order has been shipped.
- You will receive your tracking number via email or SMS once it becomes available.
- If you do not receive your tracking number within 3 business days of shipment, please contact our customer support team via WhatsApp, and we will provide it to you immediately.
Delivery Times
Delivery times vary depending on international shipping routes, logistics partners, and customs processing in Kenya.
- Estimated delivery times shown on our website are for reference only and are not guaranteed.
- We work closely with our logistics partners to ensure timely delivery, but delays may occasionally occur due to factors beyond our control, including customs clearance and local courier schedules.
Customer Support
If you have any questions about your shipment, tracking, or delivery, our customer support team is available via WhatsApp to assist you.